Shipping policy

Shipping Policy

At VERA, every order is prepared with care and attention to detail to ensure a seamless and elevated gifting experience.

Please review our shipping policy below.

As many of our pieces are personalized and made to order, processing times may vary depending on the design and customization requirements.

Standard processing time:
• 3–6 business days for personalized orders
• 1–3 business days for non-personalized items

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

We currently deliver across all Emirates within the United Arab Emirates.

Estimated delivery times:

• Dubai: 1–2 business days after dispatch
• Abu Dhabi, Sharjah & Northern Emirates: 1–3 business days after dispatch

Same-day or next-day delivery may be available for selected items and locations, subject to availability.

International shipping may be available for selected destinations.

Delivery times vary depending on the destination country, customs clearance procedures, and local courier services.

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Once your order has been dispatched, you will receive a shipping confirmation message along with tracking information where applicable.

Customers are responsible for providing accurate shipping information at checkout.

VERA cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Public holidays
• Weather conditions
• Courier service disruptions
• Customs clearance procedures

In such cases, we will do our best to keep you informed and assist where possible.

If your order arrives damaged or if you believe your shipment has been lost, please contact us within 48 hours of the expected delivery date.

Our team will investigate the matter and work towards an appropriate resolution.

If you have any questions regarding your order or shipping arrangements, our Customer Care team will be happy to assist.

verajeweleryy@gmail.com

VERA

Luxury, Made Personal.